Privacy Policy
This privacy policy describes what personal information AC Repair NYC collects, how it is used and how you can request its correction or deletion. AC Repair NYC operates at 517 E 77th St, New York, NY 10075. Questions about this policy should go to info@acrepair.nyc. This policy was last updated on 2026-08-13.
What we collect
- Contact details you send us: name, phone number, email address and service address, submitted via the quote form, by phone or by email.
- Service history: equipment type, symptoms, work performed, prices and readings. Kept for warranty, insurance and repeat service reasons.
- Payment data: processed by our payment provider. We do not store full card numbers on our systems.
- Site analytics: aggregate usage of acrepair.nyc collected through Google Analytics via our tag manager. No individual visitor is identified from this data.
How we use it
- To dispatch technicians, schedule work and follow up on service you requested.
- To issue quotes, invoices and warranty documentation.
- To meet insurance and building-owner paperwork requirements (certificates of insurance, license documentation).
- To improve the site and understand which pages help visitors find what they need.
What we do not do
- We do not sell personal information to third parties.
- We do not use your contact data for marketing outside our own service reminders.
- We do not track individual visitors across other websites.
- We do not share service history with landlords or building agents except when required by the account arrangement you agreed to.
Third parties involved
- Google Analytics via a tag manager for aggregate site usage.
- Payment processor for card transactions; card data is handled on their systems, not ours.
- Email and messaging providers for scheduled communications about your service.
- We ensure each provider has industry-standard security practices.
Your rights
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion, subject to legal, insurance and warranty retention requirements.
- Opt out of non-service communications at any time.
- Contact info@acrepair.nyc to exercise any of the above. We respond within thirty days.
Retention
Service records are kept for seven years for warranty, insurance and tax reasons. Contact records for people who did not become customers are deleted within twelve months if no service was booked. Aggregate analytics data is retained per Google Analytics defaults.
Changes to this policy
Material changes to this policy are announced at the top of this page with a new effective date. This document was last updated on 2026-08-13. Questions or complaints should go to info@acrepair.nyc.
Request a quote or call us directly
Questions about this privacy policy? Email info@acrepair.nyc or call (212) 201-9201.
- Address
-
517 E 77th St
New York, NY 10075 - Phone
- (212) 201-9201
- info@acrepair.nyc
- Hours
-
Monday–Friday 8:00–18:00
Saturday 9:00–15:00
Sunday closed · emergency line answered 24/7 - Service area
- Manhattan, Brooklyn, Queens