Customer Reviews & Testimonials
AC Repair NYC serves residential and commercial customers across Manhattan, Brooklyn and Queens. Reviews of our work live on the third-party platforms below, where they are moderated by the platform rather than by us. We do not publish self-selected testimonials on this site and we do not display an aggregated star rating unless it is verifiable on a third-party platform.
Where to read reviews
- Google Business Profile — the primary review platform for NYC service businesses. Search “AC Repair NYC 517 E 77th St” on Google Maps or Google Search.
- Yelp — moderated reviews, with Yelp's recommendation filter applied.
- BBB (Better Business Bureau) — accreditation and complaint history.
- Angi and HomeAdvisor — verified-service reviews from customers who booked through the platform.
Links to the profiles above are published as they are activated. Some profiles may be under verification when this page goes live; the page is updated as each profile is verified rather than backdated.
How we handle reviews
We do not gate reviews. Every customer gets the same follow-up after a completed job, whether the visit went well or badly. We do not filter unhappy customers out of the request pipeline. Review gating is against Google's review policy and against our editorial policy.
We do not buy reviews. No discounts, gift cards or freebies in exchange for a review. If a review site takes a review down for being incentivised, we lose the customer's trust twice — once for buying it, once for having it removed.
We respond to negative reviews publicly and on the record. If a customer is unhappy with an outcome, we say what happened from our side, what we would do differently and what we are offering to make it right. That response stays on the platform whether the review is updated or not.
We publish no aggregated star rating on this site. We link to third-party platforms where the aggregate rating is calculated and moderated by the platform, not by us. fake aggregate ratings in structured data is against Google's structured data policy and creates a spam risk we will not carry.
What customers tell us matters
After a decade of service calls between the team, three themes come up in feedback more than any others:
- Explain what you found before you replace anything. Customers want the diagnosis first, in plain English, with the option to say no to a repair.
- Show up when you said you would show up. Windows narrower than four hours. Text when the technician is en route.
- Do not upsell the elderly, the first-time homeowner or the tenant who is on the phone with a landlord. The extra $600 sale is not worth the reputation cost.
These are the things we teach every technician. When a review flags one of them going wrong, it is a training issue, not a customer-satisfaction number to argue about.
Left us a review? Thank you.
Reviews are how a small service business earns the next customer. If you had work done recently and want to share the experience, a review on Google or Yelp is the most helpful place. Mention the technician's name and the service you had done so future customers know what to expect.
If something went wrong, tell us before you post — email info@acrepair.nyc or call (212) 201-9201 and ask for the owner. We would rather fix a problem than respond to a public complaint about a problem we never got to fix.
Request a quote or call us directly
Ready to book work? Request a written estimate at /quote/ or call (212) 201-9201.
- Address
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517 E 77th St
New York, NY 10075 - Phone
- (212) 201-9201
- info@acrepair.nyc
- Hours
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Monday–Friday 8:00–18:00
Saturday 9:00–15:00
Sunday closed · emergency line answered 24/7 - Service area
- Manhattan, Brooklyn, Queens