Privacy Policy
Introduction
At AC Repair NYC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website or interact with our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy. Please read this document carefully to understand how we handle your information. If you do not agree with this policy, please refrain from using our services.
Information We Collect
We collect various types of personal information to provide and improve our services. The types of information we collect include:
Personal Identification Information
When you use our services, contact us, or interact with our website, we may collect personal identification information, such as:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (credit/debit card numbers, billing details)
Non-Personal Identification Information
In addition to personal information, we may collect non-personal identification data about your interactions with our website. This includes:
- IP address
- Browser type and version
- Device type
- Referring websites
- Pages viewed on our site
- Time and date of visits
- Location data (when enabled)
Payment Information
To process transactions for services, we collect billing information, including credit card details and addresses. We use secure payment gateways to handle all transactions. We do not store credit card information directly on our servers.
How We Use Your Information
The information we collect is used in the following ways:
To Provide and Improve Our Services
We use your personal information to process orders, provide services, communicate with you regarding service updates, and respond to your inquiries. Additionally, this data helps us improve our website’s functionality and ensure a better user experience.
To Process Payments
Your payment information is used to complete transactions for services rendered. We use trusted third-party payment processors to handle billing and payment securely.
To Communicate With You
We may contact you for a variety of reasons related to your use of our services. This includes scheduling appointments, sending reminders for upcoming services, confirming bookings, or updating you about any issues regarding your service requests.
To Send Promotional Information
With your consent, we may send you promotional emails or newsletters about new products, special offers, and updates. You can opt-out of receiving such communications at any time by clicking the "unsubscribe" link in the email.
How We Protect Your Information
We take the protection of your personal information seriously. We implement industry-standard security measures to safeguard your data, including:
Data Encryption
All sensitive information, including payment details, is transmitted via secure encryption technologies, such as SSL (Secure Sockets Layer), to ensure that your data is protected during transmission.
Secure Servers
Your personal information is stored on secure servers with restricted access. We employ various safeguards, including firewalls and encryption protocols, to prevent unauthorized access to our systems.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as providing services, meeting legal obligations, or resolving disputes. After this period, we securely dispose of or anonymize your data.
Sharing Your Information
We do not sell or trade your personal information to third parties. However, there are instances where we may share your data with third parties in specific situations:
Service Providers
We may share your personal data with trusted service providers who assist us in delivering our services. These may include payment processors, email marketing platforms, and customer support providers. These third parties are required to maintain the confidentiality and security of your data.
Legal Compliance
We may disclose your personal information if required by law or in response to valid legal requests from governmental authorities. This includes compliance with court orders, subpoenas, or other legal obligations.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner. We will notify you of any such changes and provide the opportunity to review the updated privacy policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to remember your preferences and improve the functionality of our site.
Types of Cookies We Use
- Essential Cookies: These are necessary for the functioning of our website, such as session management and login features.
- Analytics Cookies: We use these to gather data on how visitors interact with our website, allowing us to improve its design and functionality.
- Advertising Cookies: These are used to deliver targeted ads to you based on your browsing history and preferences.
You can control cookie settings through your browser, including disabling or deleting cookies. However, doing so may affect certain functionalities of the website.
Your Rights and Choices
You have the following rights concerning your personal information:
Access to Your Data
You can request a copy of the personal information we hold about you. To do so, please contact us at the details provided below.
Correction and Deletion
If you believe any of your personal data is incorrect, you may request a correction. Additionally, you may request the deletion of your data in accordance with applicable laws, though we may retain certain information for legal or operational purposes.
Opting Out of Communications
If you no longer wish to receive promotional emails or newsletters, you can unsubscribe at any time by clicking the unsubscribe link in the emails or by contacting us directly.
Data Portability
You may request that your personal information be transferred to another service provider in a commonly used and machine-readable format, where applicable.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately, and we will take steps to remove such data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and the revised policy will be effective immediately upon publication. We encourage you to review this policy periodically for updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@acrepair.nyc